The National Railway Authority of Egypt is keen to provide excellent services to the passenger audience, in conjunction with the start of the new academic year. The Authority has announced a series of integrated measures aimed at improving the performance of facilities and facilitating passenger traffic through various stations across the Republic.
Actions on the ground
As part of its commitment to passenger comfort, the Authority has tightened control over operating schedules to ensure regular appointments, as well as maintaining the cleanliness of trains and stations. Surprising committees have also been formed to consider the level of services provided, with the aim of improving the travel experience. The deployed teams will monitor the progress of work and communicate with passengers through screens and internal radio to provide the necessary information about train schedules and safety instructions.
Facilitating ticketing services
In response to the pressure passengers may face in obtaining tickets, the Authority has taken concrete steps by opening a number of ticketing centers in various public places such as metro, universities, and sports clubs, in addition to facilitating the purchase process online and through mobile phones. This approach will reduce congestion in front of ticket offices and ensure easy access to services.
Accurate follow-up
In line with the directives of Lieutenant General Engineer Kamel Al-Wazir, Minister of Transport, Mohamed Amer, Chairman of the Authority, explained that these improvements are part of a comprehensive vision aimed at meeting the needs of the public and enhancing the level of services during the current period.
Through these reforms, the Authority seeks to create a better travel environment that enhances the passenger experience and facilitates mobility, reflecting the modern trend towards effectively connecting different modes of transport to meet the requirements of the community.
As investment continues to improve services, the future of rail transport in Egypt appears to be heading towards more positive developments, reinforcing its position as a key mode of travel.
